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❓ Frequently Asked Questions

Quick answers to the questions we hear most often.

🔗 How many share links can I create?​

You can create and manage multiple share links per document — including a separate link for each recipient — so you can track engagement and revoke access independently.

🔐 What security options can I apply to a link?​

Each link supports password protection, expiration dates, maximum view limits, download control, dynamic watermarks, screenshot/recording protection, email gating, and e-signatures via OpenSign. See Creating a Share Link.

🗑️ I deleted a document by mistake — can I get it back?​

Yes. Deleted documents, folders, and data rooms go to Recently Deleted and can be restored for 30 days. After that, they're permanently removed.

📊 Can I recover analytics after they're deleted?​

❌ No. Once analytics pass your retention period, they cannot be restored. Export important data before it ages out. You can set the retention window in Settings.

🔄 Do link templates change my existing links automatically?​

No. Templates apply only when a link is created or edited. Existing links remain unchanged unless you update them manually.

🧭 Does changing my time zone affect historical data?​

No. Changing your time zone only affects how times are displayed, not when the events actually occurred.

📄 What file types and sizes can I upload?​

DocTrack supports PDF, images (PNG/JPG/JPEG), Word, Excel, PowerPoint, and CSV, with a 50 MB limit per file. Available formats can vary by plan. See Uploading Documents.

📥 How do I collect files from someone else?​

Use a File Request — create a secure upload link, send it to an external user, and their files land directly in the folder you choose. No account required on their end.

Use a data room when you need to share multiple documents as one package with unified security and branding — common for fundraising and due diligence. Use a share link for a single document. See Data Rooms.

🙋 Why do some visitors show as "Anonymous visitor"?​

When a link doesn't require email, DocTrack identifies visitors by an anonymous session ID. Turn on Email Requirement when creating a link to capture real identities in your analytics.

Still have questions? Explore the rest of the documentation using the sidebar. 🚀